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Head Of Operations

Job Purpose

Responsible for building, developing and operating sophisticated operating procedures and manuals, and training programmes

Duties and Responsibilities

  • Full responsibility for ensuring the highest standards of service and the ability to provide top skills in customer care and the highest standards of service – both in style and warmth – within a high volume environment
  • Responsibility for setting up management systems to ensure consistent efficient comprehensive controls, reporting and analysis for existing and future growth
  • Full responsibility for developing impeccable and comprehensive operating manuals, standard operating procedures, training procedures
  • Driving the highest standards while the company expands
  • Responsibility for up to ten sites
  • Achieving the agreed business plan and budgets
  • Responsibility for building the business
  • Management of all new openings
  • Management Training and development
  • General staff team building
  • To work alongside the Head Chefs and the kitchen team to ensure the quality of the food and its delivery are to the highest standards
  • General cost controls, meeting and beating targets and budgets
  • General maintenance – security, cleanliness etc for all sites

jobs in the Middle East

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