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Receptionist - Boutique Hotel in the Cotswolds

Receptionist - Boutique Hotel in the Cotswolds
Admin and Office Support 
Gloucestershire, Gloucestershire, England
£17.5k per year + then increasing after probation

Ref: Travel/LC991123863/46074


Receptionist - Boutique Hotel in the Cotswolds

Salary:             £17,500 then increasing after probation

Location:        Cotswolds

We are looking for an experienced Receptionist with Hotel or Private Club background to join the team of this Luxury Boutique Hotel in the Cotswolds.

The role of the receptionist is to ensure guests feel welcome, valued and comfortable offering a consistently outstanding and flexible service to all guests. Be a visible and active member of the Front of House Team.


  • Welcomes guests and care for them from their arrival through to departure
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Anticipates guests' needs and takes them into consideration
  • Take reservation by phone / email
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Ensures that all guest documentation is up-to-date and available and makes necessary update for future reference
  • Ensures the safety of people and property

Personal Qualities:

  • Professional and dedicated individual
  • Immaculate personal appearance is required
  • Excellent interpersonal skills
  • Fluent English and with the ability to communicate effectively both orally and written
  • Must possess the desire to generate customer satisfaction
  • Must have the ability to work in a pressurised environment
  • A confident and professional approach is essential

Does this sound like you?

If you are keen to discuss the details further, please apply or send your CV to Luke Cotterell –  

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