Trends for 2025: Beth Aarons

Krishnan Doyle interviews Beth Aarons, Global Executive Director - Dorchester Collection Academy on:

Sustainability

• How do you incorporate sustainability into your strategy?

Technology

• What digital tools and technologies do you believe will be critical to enhance customer experiences in 2025?
• Artificial Intelligence (AI) is changing a few job roles by automating tasks. Will this significantly alter the traditional employment model?

Talent + DE&I

• What strategies do you use to retain top talent and keep your teams engaged in a competitive industry?
• How will staff models change to address current labour shortages and long-term talent recruitment?

Customer experience

• What are the most essential trends driving loyalty in hospitality?
• How can we keep putting experiences, authenticity, and the senses first?
• How can businesses stay competitive?