Trends for 2025: Phil Branston

Krishnan Doyle asks Phil Branston, CFO and Independent Consultant the follwing questions on the subject of new trends for 2025:

• What digital tools and technologies do you believe will be critical to enhance customer experiences in 2025?
• Do we need more high-tech or more high touch?
• Artificial Intelligence (AI) is changing a few job roles by automating tasks. Will this significantly alter the traditional employment model?