The trials of a non-tech, tech recruiter

2020 was the year of the pivot; we all saw our favourite restaurants offer meals kits and help out the NHS with deliveries of delicious food. Sadly, mine wasn’t as exciting or noble as that, but I’ve certainly mixed things up and learned a thing or two! Having done some work with a few top tech companies on the sales side, my boss deduced that I would be a great choice for taking on CORE’s new tech desk. It’s at this point that I feel I should point out my technical skills, it won’t take long. I have a laptop but I pretty much use it for watching Netflix and looking at pictures of cats; I own a Nintendo Switch™  because I’m a giant child and still like to play Mario badly, and I have only just added my card details to Google Pay because it feels like some kind of dark magic that I’m still very nervous about. My answer to any tech problems are to turn it off and on again, or ask Arnaud, our long suffering, in house “tech-spert”.

So, how am I going by recruiting for developers, SREs, and IT managers? Mostly, by googling tech terms and with the help of some VERY patient candidates! Not everyone has the spare time to sit and trawl though job adverts and Wikipedia explanations of front end and back-end developers though, luckily for me the pubs were closed so I had tonnes of time! As I’ve done the leg work and learned a lot from it, I’m starting a series of explanations of tech roles for the un-techy. Demystifying the other world of coding and developing for my fellow luddites.

I’m starting with an easy one. What the hell is a customer success manager? We all know what a customer service manager is, is it the same… I’m going to say not quite. In a nutshell the customer success manager is creating great customer relationships to encourage retention and loyalty. Their job starts after the sale has been confirmed and will often continue throughout the entire customer journey. Imagine your business is signing up to a software service, let’s for arguments sake imagine you are a pub owner using EPOS software. Once the sales team has handed you over to your dedicated CSM they will support you through the process of onboarding, make sure that the product is everything you’ve ever dreamed of and more. If there are issues at this stage your CSM will be able to liaise with the rest of the team to fix problems and either train you how to use the system or get someone out to you to train your whole team. They will support you if you open more sites, may try and upsell to you to get more add on products, and basically make sure that you are getting the very best out of their services. 

I said it was an easy one! 

If you need any tech candidates, or are looking yourself, please get in touch- hayley@corecruitment.com