WE ❤️ HOSPITALITY - Michael Marshall

The last year has been terrible for the hospitality sector. Most businesses have seen extreme financial challenges and its reputation as an employer has been severely affected. We are now hearing from many, many of our clients about their fears for the future from staff shortages to skills gaps and top mid-senior talent moving to other sectors.

Krishnan Doyle is sharing his conversations with service industry leaders and operators on all that is good about hospitality & catering with the purpose to improve the sector's reputation as one of the largest employer worldwide but also as a great place to develop your career. 

How did you get into hospitality?

After graduating, I started my career in the FMCG sector with Kellogg’s. After 4 great years I was interested in working in another industry and especially one where I could also work internationally.

I joined InterContinental hotels in London as a Regional Sales Manager

Do you think it is important to have studied hospitality to be a success in the sector?

I think it can be a benefit to help with the overall understanding of the industry but so many people have been successful in the industry who haven’t studied hospitality

Which leader / figure inspired you and why?

Bill Heinecke – Founder and Chairman of Minor Hotels. He is a true amazingly successful entrepreneur

What keeps you in the sector and why to you enjoy working in it?

There are many reasons but the key things that keep me in the industry. The first is the people, the hospitality industry has such amazing people working within it. I like working with all the different cultures, backgrounds and diversity that exists. Secondly, the challenges – the industry is constantly changing, and this keeps everything fresh and exciting. The third one is growth – the industry over the past 20 years has been one of the fastest growing segments as travel has grown significantly

Tell us about the development / training that you give to your teams and management

We have a full range of training and development programmes that cover all functions and areas of the Hotel Industry. We recently launched a Hotel school in Thailand the Asian Institute of Hospitality Management in partnership with Les Roches in Switzerland

What advice would you give to those starting out in the sector?

Go for it, learn and experience as much as you can as quickly as you can because there are so many great opportunities in the Hospitality industry

If you could go back and tell yourself one piece of advice as you started your career, what would it be?

Keep learning as much as you can and push the keep pushing the barriers to deliver the maximum performance

If you would like to take part as a leader in this thriving sector, get in touch with Krishnan (krishnan@corecruitment.com)