Leadership series: Andrew Stotter-Brooks

Our Leadership Series features in-depth interviews with exceptional and inspiring international industry leaders. 

In this episode, we sit down with the amazing Andrew Stotter-Brooks, Head of Global Learning and Development at TGI Fridays.

Starting his journey as a manager back in 1996, Andrew reflects on what it is like to return to the brand nearly thirty years later at this stage of his career, sharing what he knows now that he wishes he had known back then. 

We explore his phenomenal career between those two TGI Fridays chapters, spanning hospitality, aviation, and energy with global giants like Hilton, Alshaya, Kout Food, Etihad, and ADNOC. 

Andrew dives into whether L&D strategy truly shifts across different sectors, cultures, and regions, and how approach and motivation techniques adapt when moving from a restaurant group to an airline or an oil company like ADNOC.

Along the way, we touch on the importance of finding a moment for yourself amidst a demanding career, the evolving role of AI in customer interaction, and how organisations maintain rigorous quality control to ensure a seamless experience across both franchise and company-owned operations.