Operations Manager
Posted 1 week ago
Operations Manager “Luxury lifestyle brand”
Location: London
Salary: £45,000 - £50,000+
About the Role
As Operations Manager, you will be responsible for the seamless day-to-day running of the site. You will make sure standards stay exceptional across front of house, cleaning, maintenance and operations, delivering a premium member experience that reflects the high standards of Tru North Management.
Key Responsibilities
- Lead the reception team so every member interaction is professional, welcoming and in line with Tru North's premium service standards
- Support the team by covering shifts when needed and taking on Duty Manager responsibilities as required
- Manage and coordinate the cleaning team to maintain impeccable cleanliness and hygiene across studios, changing rooms and communal areas
- Carry out regular checks of all facilities and equipment
- Liaise with contractors and maintenance providers to ensure timely repairs and upkeep
- Implement and monitor daily operational procedures, health and safety protocols and compliance with relevant regulations
- Recruit, train and motivate operational staff
- Foster a culture of accountability, collaboration and excellence
- Work closely with the General Manager and department leads to align operations with wider business goals and member expectations
- Assist in managing operational budgets, inventory and supplier relationships to deliver cost-effective, high-quality service
Essential
- Strong leadership and team management skills
- Excellent attention to detail and high operational standards
- Proactive approach to problem-solving and decision-making
- Excellent communication and interpersonal skills
Desirable
- Experience in luxury fitness, hospitality or other high-end service environments
For more details contact david@corecruitment.com or call David on 02077902666
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