Director of Outlets
Posted 4 days ago
Director of Outlets
Location: Big Sur, California
Salary: $100,000–$115,000 USD + bonus
PTO: Competitive paid time off
401(k): Retirement plan with company benefits
Relocation: Relocation assistance available
Housing: Yes
Position Overview
A luxury resort in Big Sur, California, is seeking an experienced Director of Outlets to oversee its food and beverage operations. This is an excellent opportunity for a hospitality leader with a passion for exceptional guest experiences, luxury service standards and operational excellence.
Key Responsibilities
- Oversee the daily operations of all food and beverage outlets, including restaurants, bars, in-room dining and special events.
- Lead, develop and mentor outlet managers and front-of-house teams, fostering a culture of accountability, teamwork and service excellence.
- Maintain exceptional service standards consistent with a luxury resort environment.
- Monitor financial performance, budgets, labour costs, inventory and departmental profitability.
- Collaborate with culinary leadership to deliver a cohesive and high-quality dining experience.
- Drive guest satisfaction through personalised service, effective complaint resolution and continuous improvement.
- Develop and implement operational procedures to improve efficiency, consistency and overall performance.
- Support menu development, outlet programming, special events and initiatives to increase revenue.
- Ensure compliance with health, safety, sanitation and alcohol service regulations.
- Work closely with senior leadership to develop and execute strategic food and beverage objectives.
Candidate Profile
- Proven leadership experience in a Director of Outlets, Director of Food & Beverage or comparable senior hospitality position.
- Experience managing multiple food and beverage outlets within a luxury hotel, resort or high-end hospitality environment.
- Strong financial acumen, including budgeting, forecasting, labour management and cost control.
- Exceptional leadership, communication and team development skills.
- A passion for luxury service, guest engagement and operational excellence.
- Ability to thrive in a hands-on, fast-paced environment while maintaining high standards.
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