Guest Services Manager / Front Office Manager
Posted 2 weeks ago
Guest Services Manager / Front Office Manager –
Location: Florida
Compensation: Approx. $110,000 USD + bonus potential up to 30%
Benefits: Subsidized housing, relocation assistance, comprehensive benefits package, 401(k), PTO, and hotel discounts
We are recruiting on behalf of an award-winning luxury island resort in the Florida Keys seeking an experienced Guest Services Manager / Front Office Manager to lead the front office and guest experience operation. This is an exciting opportunity for a polished hospitality leader with a strong luxury resort background and a passion for delivering highly personalized guest experiences within an intimate island setting.
Key Responsibilities
- Oversee daily Front Office and Guest Services operations
- Lead, mentor, and develop the guest services team
- Ensure exceptional and personalized guest experiences throughout the stay
- Manage VIP arrivals, guest relations, and service recovery
- Collaborate with operational departments to ensure seamless service execution
- Oversee scheduling, staffing, labour management, and departmental operations
- Support recruitment, onboarding, and team development initiatives
Ideal Candidate Profile
- Previous leadership experience within luxury resort or high-end hospitality environments required
- Strong Front Office or Guest Services management background
- Highly polished leadership style with exceptional guest interaction skills
- Proven ability to lead teams within luxury hospitality operations
- Strong communication, organizational, and problem-solving abilities
- Boutique luxury or island resort experience is strongly preferred
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