Front Office Manager - Sausalito
Posted 1 week ago
Location: Sausalito, California
Salary: $80,000–$85,000 + 10% Quarterly Bonus
Benefits: PTO, 401(k), and comprehensive benefits package
I’m currently recruiting for an exciting Front Office Manager opportunity at a luxury boutique property in the beautiful Bay Area. This is a fantastic opportunity for an experienced hotel professional to join a distinctive independent property, leading front office operations and delivering exceptional guest experiences.
Overseeing the front desk, concierge, and bell and valet teams, you’ll play a key role in ensuring smooth daily operations, developing your team, and maintaining the high service standards expected of an upscale hospitality environment. This position would suit a hands-on leader who is passionate about guest relations, team development, and creating memorable stays.
Key Responsibilities:
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Oversee daily front office operations, including the front desk, concierge, and bell and valet services.
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Lead, train, motivate, and develop the front office team, ensuring consistent service standards.
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Manage staff scheduling, timekeeping, performance reviews, and employee development.
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Act as Manager on Duty when required, resolving operational issues and supporting the wider hotel team.
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Maintain a strong focus on guest satisfaction, handling complaints and service recovery professionally.
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Review VIP arrivals, room assignments, and special requests to ensure a personalised guest experience.
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Work closely with housekeeping to coordinate room readiness, arrivals, departures, and room changes.
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Manage room inventory effectively, balancing guest requests with room revenue opportunities.
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Ensure clear communication between the front office and other hotel departments.
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Oversee daily reports, front office supplies, and compliance with hotel policies and procedures.
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Support group arrivals and events by coordinating guest requirements with the relevant teams.
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Monitor labour and departmental expenses to support financial performance.
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Maintain high standards of professionalism, presentation, and operational compliance.
What We're Looking For:
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Previous experience in front office, guest services, or rooms division within a hotel.
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At least two years of supervisory experience.
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A strong understanding of hotel front office operations and property management systems.
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Experience leading and developing teams in an upscale or luxury hospitality environment.
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Excellent communication, organisation, and problem-solving skills.
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A guest-focused mindset, with the ability to manage challenging situations calmly and professionally.
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Strong knowledge of room inventory, guest requests, and interdepartmental coordination.
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An understanding of labour management, departmental budgets, and relevant employment regulations.
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A flexible approach to working shifts, including weekends and holidays.
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A hospitality-related degree is preferred.
If you're an experienced hotel professional with a passion for guest experience and team leadership, I'd love to hear from you!
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