Director of Rooms
Posted 6 days ago
Director of Rooms
Location: Big Sur, California
Salary: $115,000–$130,000 USD + bonus
PTO: Competitive paid time off
401(k): Retirement plan with company benefits
Relocation: Relocation assistance available
Housing: Yes
Position Overview
A luxury resort in Big Sur, California, is seeking an accomplished Director of Rooms to lead its rooms division and deliver an exceptional guest experience. This position oversees key guest-facing and accommodation departments, ensuring outstanding service, operational efficiency and consistent luxury standards throughout the property.
Key Responsibilities
- Oversee Rooms Division operations, including Front Office, Housekeeping, Guest Services, Bell Services and Concierge.
- Lead and develop department heads and operational teams, building a culture of service excellence and accountability.
- Ensure exceptional guest experiences through personalised service, attention to detail and proactive issue resolution.
- Monitor departmental budgets, payroll, labour productivity and operating expenses.
- Maintain high standards of cleanliness, presentation, room readiness and overall property appearance.
- Collaborate with Revenue Management and senior leadership to support occupancy, room revenue and guest satisfaction objectives.
- Analyse guest feedback and operational performance to identify opportunities for improvement.
- Establish and maintain standard operating procedures, service expectations and quality assurance processes.
- Oversee staffing, recruitment, training, performance management and succession planning.
- Partner with other departments to ensure seamless coordination across the guest journey.
- Ensure compliance with health, safety and brand standards.
- Contribute to strategic planning and continuous improvement initiatives as part of the resort's leadership team.
Candidate Profile
- Proven experience as a Director of Rooms, Director of Operations or equivalent senior hotel leadership role.
- Strong background in luxury hotels, resorts or boutique hospitality properties.
- Comprehensive knowledge of Front Office, Housekeeping and guest services operations.
- Demonstrated financial management skills, including budgeting, forecasting and cost control.
- Exceptional leadership, communication and interpersonal skills.
- A guest-focused approach with a commitment to luxury service standards.
- Strong organisational skills and the ability to manage multiple departments in a dynamic resort environment.
Your Consultant
View Profile