Head of Operations
Posted 1 month ago
Start: ASAP
Salary: €80.000 - €90.000 + extra's
Languages: English and German B2 Level minimum
Location: Germany
I am looking for aHead of Operationswho lives and breathes QSR, loves being out in the stores and can turn KPIs into simple, clear actions for a whole network of restaurants.
No two days will look the same in this role.
Your mission
You lead the Operations Managers for Germany and Austria and are ultimately responsible for day‑to‑day excellence across all restaurants.
You are the link between the field, training, people, and head office – with acan‑do mindsetand the ability to keep an overview, spot issues early and fix them quickly.
You’ll shape how we open new stores, how we train our teams and how we measure success, while staying close to the action with regular store visits.
What you will do
- Lead, coach and develop allOperations Managersto deliver strong results in sales, guest experience, speed, quality and labour.
- Own theoperations playbook: ensure standards are understood, applied and continuously improved in every store.
- Partner with theTraining / L&D teamto design and roll out operations‑focused training, from onboarding to management development.
- Facilitate and supportnew store openingsin Germany and Austria: pre‑opening planning, on‑site support, ramp‑up and handover.
- Driverecruitment and hiringfor key operations roles in the field, working closely with HR and local management.
- Monitor and report onKPIs(sales, labour %, food cost, speed of service, guest satisfaction, audit scores) and translate data into clear priorities and action plans.
- Regularly visit restaurants to stay close to reality, support Managers on the floor and ensure brand and food safety standards are met.
- Act as an operations sparring partner for cross‑functional teams (Marketing, Supply Chain, Finance) to ensure smooth campaigns, product launches and promotions.
What you bring
- Several years of multi‑unit operations experience inQSR or fast casual– you know how a busy service feels at lunch rush.
- Deep industry knowledge in system gastronomy, including labour management, food safety, throughput and guest experience.
- Proven leadership experience managing Operations / Area / District Managers and large frontline teams.
- Strong analytical skills: you work confidently with KPIs and can explain them in a way everyone understands.
- Apeople person: approachable, clear, fair – you build trust quickly and know how to get the best out of different personalities.
- A truecan‑doattitude: pragmatic, hands‑on, solutions‑driven and calm under pressure.
- Very goodGermanandEnglish; any additional language (e.g. local dialects, neighbouring countries) is a plus.
If you want a role where you’re not stuck behind a laptop all day, but out in the restaurants making a real difference to teams and guests – this job is for you.
Your Consultant
