Head of Membership

Head of Membership
Location: New York
Salary: $120,000 per annum

The Opportunity

We’re looking for an experienced Head of Membership to take ownership of a key department within a growing restaurant group. This is an exciting opportunity for a people-focused leader who enjoys building relationships, managing a team and creating positive customer experiences. You’ll work closely with senior management to improve engagement, oversee daily operations and help drive the department forward.

What You’ll Be Doing

• Lead and manage the membership team, overseeing the day-to-day running of the department.
• Work closely with senior management to develop strategies and achieve departmental goals.
• Build and maintain strong relationships with customers and key stakeholders.
• Oversee membership enquiries, applications and general administration.
• Handle customer feedback and sensitive situations with professionalism and good judgement.
• Monitor engagement, retention and overall department performance, identifying areas for improvement.
• Maintain accurate records and ensure internal systems and processes are kept up to date.
• Collaborate with different departments to ensure a smooth and consistent customer experience.

What We’re Looking For

• Previous experience in membership management, hospitality, customer relations or a similar role.
• Proven experience leading, developing and motivating a team.
• Strong relationship-building skills and the ability to connect with a wide range of people.
• Excellent written and verbal communication skills.
• A professional approach to handling confidential information and sensitive situations.
• Strong organisational skills and the ability to manage multiple priorities.
• Commercial awareness, with an understanding of customer engagement, retention and business performance.
• A proactive, hands-on approach with the confidence to make decisions and work independently.