Director of Digital

Director of Digital

London

Up to £110,000

This is a senior digital leadership role responsible for the full digital ecosystem and transformation strategy. This role is more commercially focused with full P&L responsibility and a strong emphasis on digital transformation, innovation and revenue growth.

The role:

• Define and lead the long term digital vision aligned with business goals
• Own the end-to-end digital roadmap across CRM, loyalty and eCommerce
• Take full accountability for digital revenue, acquisition costs and customer lifetime value
• Lead the digital product and technology ecosystem, including CRM and customer experience
• Embed a strong data-driven culture to inform strategy and decision making
• Build and scale the digital team while acting as the key digital advisor to senior leadership and the board

Experience:

• Proven experience leading digital transformation and defining digital strategy at a senior level
• Experience working within fast-paced, multi-site consumer environments, ideally within retail, hospitality, or premium brands
• Strong commercial experience with P&L ownership, managing digital revenue, acquisition costs and customer lifetime value
• Experience overseeing CRM, loyalty programmes and eCommerce platforms within a complex digital ecosystem
• Demonstrated ability to use data and analytics to drive growth, innovation and customer experience improvements
• Senior leadership experience advising executive teams and building high performing digital teams across marketing, product and technology.