Visitor Services Manager - Norfolk

Job Title: Visitor Operations Manager
Salary: Up to £45,000 + Benefits
Location: Norfolk

We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.

Key Responsibilities

• Lead and develop high-performing operational teams
• Oversee daily visitor operations across multiple departments and sites
• Deliver exceptional customer service and visitor experience standards
• Manage recruitment, training, staffing, and performance
• Drive operational efficiency, budgeting, and cost control
• Act as Duty Manager and maintain a strong onsite leadership presence
• Support events, visitor programming, and continuous improvement initiatives
• Ensure compliance with health, safety, and security procedures
• Handle customer feedback and resolve issues professionally

The Ideal Candidate

• Proven experience in visitor operations, hospitality, or customer-facing environments
• Strong leadership and people management skills
• Experience managing large teams and fast-paced operations
• Commercially aware with budgeting experience
• Highly organised, proactive, and solutions-focused
• Passionate about delivering exceptional customer experiences
• Flexible approach, including weekends and evenings

Benefits

• Competitive salary and benefits package
• Career development opportunities
• Supportive and collaborative team culture

If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com

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