Divisional Director

Divisional Director – Facilities Management - London

About the Role

Our client is seeking an experienced, commercially minded Divisional Director to lead a portfolio of client contracts, develop operational leadership teams and drive sustainable business performance within the facilities management sector.

Reporting to the Chief Operations Officer, this is a senior leadership opportunity with responsibility for divisional performance, client relationships, operational excellence, profitability and growth.

The successful candidate will provide strategic direction while maintaining a strong understanding of operational delivery, ensuring that client expectations, colleague engagement and commercial objectives are consistently achieved.

Key Responsibilities

• Leadership & Development: Coach and develop Operations Managers, strengthen accountability and build a pipeline of future leadership talent.
• Operational Performance: Oversee service delivery, client satisfaction, health and safety, people outcomes and contractual performance across the division.
• Client Relationships: Build and maintain strong relationships with senior stakeholders, lead client reviews and escalations, and drive contract retention.
• Commercial Management: Take ownership of divisional financial performance, monitor costs and profitability, and make informed commercial decisions.
• Business Development: Support tenders, pricing, contract renewals, new business opportunities and the mobilisation of new contracts.
• Continuous Improvement: Identify opportunities to improve operational efficiency, service quality and performance while supporting environmental, social and governance commitments.

The Ideal Candidate

• Proven experience in a senior operational leadership role, ideally within facilities management or a related service-led environment.
• Strong people management skills, with experience coaching and developing operational managers.
• A track record of managing client contracts and delivering against service, financial and operational objectives.
• Excellent commercial awareness, including budget management, profitability and cost control.
• Experience managing senior stakeholders, resolving escalations and strengthening client partnerships.
• Involvement in tender processes, contract mobilisation, renewals or business growth.
• A proactive approach to continuous improvement, accountability and operational excellence.