Operations Manager - Luxury 5 star £100/120k plus perks

Operations Manager – Luxury 5 star £100/120k plus perks

THIS BUSINESS IS A FAMILY & KIDS PLAY GROUP WITH SITES IN LONDON AND EXPANDING, TRAVEL REQUIRED WITH THE ROLE

Location: London

You will be commercially aware, operationally strong, highly organised and passionate about delivering exceptional experiences. Most importantly, you will understand that creating memorable moments for guests starts with building engaged teams and maintaining uncompromising service standards.

A unique opportunity has arisen to join one of the world's most exciting luxury family experience businesses as they continue their international growth journey.

This organisation is renowned for creating exceptional experiences for children and families through play, adventure, creativity, learning and connection. With an established international presence and ambitious expansion plans, they are seeking an experienced Operations Manager to help deliver world-class guest experience and operational excellence.

This role is ideally suited to an operational leader from a luxury hospitality background who understands the importance of five-star service, exceptional guest journeys and meticulous attention to detail.

Working closely with senior leadership, you will be responsible for driving operational standards, team performance, service delivery and guest satisfaction across the business. You will play a key role in ensuring consistency, developing SOPs, improving operational efficiency and supporting the continued growth of the organisation.

This is a hands-on leadership role requiring someone who can balance people leadership, guest experience and commercial performance. You will be responsible for developing high-performing teams, delivering training, maintaining operational excellence and ensuring every guest interaction reflects the premium nature of the brand.

The client is particularly interested in candidates from luxury hospitality, five-star hotels, premium resorts, private members' clubs or high-end leisure businesses. Experience delivering exceptional guest experiences within premium environments is essential.

Apply today call Stuart Hills on 0207 79 02666

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