Leadership series: Sergio Bachs

Through our Leadership Series, we share the stories, insights, and journeys of inspiring industry leaders.

In this episode, we talk to Sergio Bachs, UK & International People Director at Pret A Manger. 

Sergio is a seasoned HR Director leader who brings a rare blend of people strategy and operational leadership at scale. He has led enterprise-wide transformation across 8,000+ employees, 500+ sites and 21 countries. 

In this insightful conversation, we sit down to explore the journey and philosophy of a true leader in the hospitality sector. 

We begin by uncovering their professional origins and the inspirations that first drew them to this dynamic career. 

Throughout the interview, we delve into the complexities of modern management, focusing on how to successfully balance commercial performance with fostering a positive workplace culture and prioritising team wellbeing. 

Sergio shares essential insights on the values and behaviours required for effective leadership today, offers practical advice for those shaping the future of the industry, and provides a masterclass in prioritisation when faced with competing demands. 

We also examine the broader landscape, discussing the innovations currently driving progress and the macro-economic and social shifts set to redefine what success looks like for the hospitality sector. 

Finally, we reflect on the most impactful lessons learned along the way and discuss whether they feel their career ambitions have been met thus far.